Refund Policy

We want you to be fully satisfied with your purchase. Every order is carefully prepared before shipment, and we’re here to help if something goes wrong.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: support@northsidegoods.com

To help us resolve your request quickly, please include:

Your order number
Your full name
The email address used when placing the order
A description of your issue

Order Cancellations & Modifications

We begin processing orders shortly after they are placed.

Order cancellations:
Orders may be cancelled within 6 hours of purchase. After this period, your order may already have entered fulfillment and cancellation may no longer be possible.

Order modifications:
If you need to change your shipping address, contact details, product variant, or other order information, please contact us within 12 hours of placing your order.

We will do our best to make the requested changes, but modifications cannot be guaranteed once fulfillment has begun.

Returns

You may request a return within 30 days of receiving your order.

To request a return:

Contact us at support@northsidegoods.com
Include your order number and reason for the return
Follow the return instructions provided by our support team

Please do not send products back without contacting us first.

Returned products must be:

In their original packaging
In good condition
Free from significant signs of use or damage
Returned with all included accessories and manuals

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We currently do not provide prepaid return labels.

Please use a tracked shipping service, as a tracking number may be required before a refund can be processed.

Do not return your order to the address shown on the original shipping package unless instructed to do so by our support team.

Damaged or Defective Products

If your product arrives damaged or defective, contact us within 3 days of delivery.

Please include:

Order number
Full name
Description of the problem
Photo or video showing the issue
Email address used for your order

Once the issue is confirmed, we will arrange an appropriate replacement or resolution.

Lost or Stolen Packages

If your package appears to have been lost in transit, please contact us so we can investigate the shipment with the carrier.

If tracking confirms that a package was successfully delivered to the address provided during checkout, we cannot guarantee a refund or replacement for packages that are subsequently lost or stolen.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered during checkout is correct.

If you notice an error, contact us as soon as possible.

We cannot guarantee refunds or replacements for orders delivered to an incorrect address provided by the customer.

Refund Options

Approved refunds may be issued to:

The original payment method
Store credit, where applicable

Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be sent to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund.

Late or Missing Refunds

If you have not received an approved refund:

Check your bank account again
Contact your card provider
Contact your bank, as processing times may vary

If you have completed these steps and still cannot locate your refund, contact us at support@northsidegoods.com

Policy Changes

We reserve the right to update or modify this Refund Policy at any time.

Questions?

If you have any questions regarding returns, refunds, or your order, contact us at:

support@northsidegoods.com